Find quick answers about delivery, stock, payments, product details and after-sales support before placing your order.
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Do you ship within Australia?
Yes. Auvora Living sells to the Australian market and prices are displayed in AUD. Delivery availability depends on your postcode, item size and carrier capacity. -
Are all items in stock in Australia?
Our launch range focuses on selected stock available in Australia, but availability can change. Please refer to the product page and contact us if you need confirmation before ordering. -
How long does delivery take?
Delivery time varies depending on the item, your postcode and carrier scheduling. Bulky furniture can take longer than standard parcel items. If timing is important, contact us before ordering. -
Do you deliver upstairs or into apartments?
Bulky furniture delivery conditions can vary. Please check access conditions such as stairs, hallways, lifts and door widths before ordering. If your address has difficult access, contact us in advance so we can review the delivery situation. -
What payment methods do you accept?
We accept secure card payments through Shopify Payments and PayPal. All prices are displayed in AUD. -
Can I return a product if I change my mind?
Change-of-mind returns may not be suitable for all bulky furniture items. Please review the product details carefully before ordering and see our refund policy for full conditions. -
What if my item arrives damaged or faulty?
If your item arrives damaged, faulty or incorrect, contact us as soon as possible with clear photos of the packaging and product. We will review the issue and work with you on a practical resolution in line with Australian Consumer Law. -
Do you list dimensions and materials?
Yes. We aim to provide dimensions, materials and key product details clearly on product pages. Please review them carefully before ordering to make sure the item suits your space. -
Do your products need assembly?
Some items may require light assembly after delivery. Where relevant, assembly information should be checked on the product page or confirmed with support before purchase. -
Can I ask about stock or delivery before I order?
Yes. If you need help confirming stock, dimensions, delivery timing or access suitability, contact us before checkout. -
Who operates Auvora Living?
Auvora Living is operated by TENGYE FURNITURE CO., LIMITED. -
Where can I contact support?
Please contact us through the support email listed on the contact page.