Privacy policy
Privacy Policy
Last updated: 23 June 2026
Auvora Living is operated by TENGYE FURNITURE CO., LIMITED. This Privacy Policy explains how we collect, use, disclose and protect personal information when you visit auvoraliving.com.au, place an order, contact us, or interact with our services.
Contact
Email: support@auvoraliving.com.au
Information We Collect
We may collect personal information including:
- your name, email address, phone number, billing address and delivery address;
- order details, payment status, purchase history and customer service records;
- delivery instructions and information needed by couriers to deliver your order;
- information you provide when contacting us, leaving a review or subscribing to marketing;
- device, browser, IP address, cookie and website usage information.
We do not store full payment card details. Payments are processed by Shopify and supported payment providers.
How We Use Personal Information
We use personal information to:
- process and fulfil orders;
- arrange delivery and provide order updates;
- respond to customer service, returns and warranty enquiries;
- prevent fraud, security issues and misuse of our website;
- improve our website, products and customer experience;
- send marketing communications where you have subscribed or where permitted by law;
- meet legal, tax, accounting and compliance obligations.
How We Share Personal Information
We may disclose personal information to service providers who help us operate the store, including:
- Shopify and ecommerce platform providers;
- payment processors and fraud prevention providers;
- warehouse, logistics and courier partners;
- customer support, email, analytics and marketing service providers;
- professional advisers, regulators or authorities where required by law.
Some service providers may process or store information outside Australia, including in locations where Shopify and its service providers operate.
Cookies and Analytics
Our website uses cookies and similar technologies to operate the store, remember preferences, analyse website traffic, improve performance and support advertising or marketing. You can control cookies through your browser settings, but some parts of the website may not work properly if cookies are disabled.
Marketing
If you subscribe to marketing emails or SMS messages, we may send you updates about products, offers and store news. You can unsubscribe using the link in our emails or by contacting us.
Access, Correction and Complaints
You may contact us to request access to personal information we hold about you, ask us to correct it, or make a privacy complaint. We will respond within a reasonable time.
If you believe your personal information has been mishandled, please contact us first so we can try to resolve the issue.
Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. No online service can be guaranteed to be completely secure.
Retention
We keep personal information for as long as needed to provide services, manage orders, handle after-sales support, comply with legal obligations and maintain business records.
Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new "Last updated" date.